SERVICE AND REPAIR
AUDIO GROUP is the Canadian service centre for GRADO headphones; please get in touch with us for other GRADO product.
Our technicians are factory trained; we keep parts in stock for a speedy service; we do not make modifications, we do not sell parts.
The headphones to be repaired must be sent prepaid, by the carrier of your choice to our Service centre (address at the bottom of the page).
For headphones under warranty: please include your bill of sale from an authorized Canadian dealer, if out of warranty, send along a money order or a cheque payable to AUDIO GROUP.
There is no need to contact us prior to sending a headphone for repair.
The item repaired will be returned to you by UPS or Royal mail (our choice) within 2 weeks.
We offer a FLAT RATE service; it includes all that is necessary to get the headphones back ‘’into original working condition’’, labour, parts, transport back to you and applicable taxes; the replacement of ear pads is not included.
AUDIO GROUP offers a 30 day warranty on repairs (if same problem occurs).
I Grado : |
$ 35 | |
|---|---|---|
SR60/60i: |
$ 45 | |
SR80/80i: |
$ 55 | |
SR100/125/125i |
$ 65 | |
SR200/225/225i: |
$ 75 | |
SR325/325i/325is: |
$ 85 | |
RS2/RS2i/PS500/HP2/HP3: |
$ 125 | |
RS1/RS1i/HP1: |
$ 150 |
|
GS1000/GS1000i: |
$ 265 | |
PS1000: |
$ 325 |
“EXTRA SMALL pads” for iGRADO: $ 7
“SMALL pads” for SR60(i) / SR80i / SR125i: $ 14
“LARGE pads” for SR80/100/125/200/225(i)/325(i and is)/RS2(i)/HP2/HP3/RS1(i)/HP1 and PS500: $ 32
“EXTRA LARGE PADS” for GS1000(i)/PS1000: $ 65.
Warranty of GRADO products
GRADO products are warranted against manufacturing defects for a period of one year from purchase date; 2 exceptions:
AUDIO GROUP will repair free of charge any product under warranty purchased from an authorized Canadian dealer.
The product to be repaired must be sent prepaid, by the carrier of your choice to our Service centre (address at the bottom of the page).
For product under warranty: please include your bill of sale from an authorized Canadian dealer.
There is no need to contact us prior to sending a headphone for repair.
Please send along with your headphone to be repaired a cheque or money order of the appropriate
amount.
Canadian service center adress:
AUDIO GROUP
54 Promenade Sunshine
Dollard des Ormeaux
H9B 1G6
Québec.
Canada
Tel: 514 683 9814
Fax: 514 683 7914